Last updated: October 4, 2026
This page explains how to delete your Catkro account and what happens to your data. It applies to all three Catkro apps: Catkro (customers), Catkro Delivery Partner and Catkro Store Partner.
Catkro (customer app)
In the app: open Profile → Delete Account and confirm.
Without the app: email support@catkro.com from the email address on your account, or include the phone number you sign in with, and ask us to delete your account.
Catkro Delivery Partner
Email support@catkro.com from the email address registered to your partner account, or include the phone number you sign in with, and ask us to delete your account. Please settle any outstanding cash collections first; we pay out any remaining wallet balance before the account is removed.
Catkro Store Partner
Email support@catkro.com from the email address registered to your seller account and ask us to delete your account. Your store is taken offline and removed from Catkro, and we pay out any remaining balance before the account is removed. Orders already placed with your store are completed or cancelled first.
What gets deleted
- Your profile: name, email address, phone number and photo
- Saved addresses, wishlist, cart and app preferences
- Your sign-in sessions on every device
- Uploaded verification documents (delivery and store partners)
- For store partners: your store listing and product catalog
What we keep, and for how long
Your account is deactivated immediately and permanently erased after a 7-day grace period. During that time you can contact us to cancel the deletion. After it, the account cannot be restored.
We keep order, payment, invoice, payout and tax records for as long as the law requires, and records needed to prevent fraud or resolve disputes. These records are not used for any other purpose.
Questions
Contact support@catkro.com. See also our Privacy Policy.